IT Support Help Desk

All companies, whether they are law firms or manufacturers, need some form of information technology or IT support. For those who have a high degree of office automation or dependence on technical systems, a responsive, reliable and efficient IT support help desk is crucial to the success of their business. Mentis Group provides your company with an array of specialty support solutions. Desk-side support refers to an on-site person who is extremely knowledgeable on most of the desktop issues and works wells with your employees. Your employees may start to refer to him as the 'computer guy." Mentis Group ensures that your 'computer guy' is continuously trained in the latest changes in information technology and has the full support of the talented staff at Mentis Group, leaving you and your users happy and productive. The IT support help desk is one number that any of your users can call to resolve all your computer related issues. Your staff just has to make the call and Mentis Group handles the rest. There is also a Break-Fix option that provides your company with a service technician in case a monitor starts to flicker or a computer needs new memory. Mentis Group provides a variety of different options at the IT support help desk, each designed to fit your business's special needs.

Network Monitoring

The key to maximizing your uptime is to anticipate and quickly resolve network issues before they ever become major problems for the business. Mentis Group provides 24/7 proactive network monitoring that continuously analyzes the key components of your network infrastructure including your routers, firewalls and servers. With remote network monitoring, your network devices are given specific thresholds as warnings for possible problems. If any of your devices or elements reach a threshold, a notification is sent and a Mentis Group consultant acknowledges the alarm and quickly and efficiently resolves the issue. With network monitoring, your network is working at its optimal level and when unforeseen complications arrive, downtime is drastically reduced.

Network Installation

Mentis Group reviews your computer resources to provide you with the most reliable and efficient network installation possible. By analyzing your requirements and your current technology, Mentis Group develops an up-to-date solution specifically tailored to your business. This may include working with the existing system, developing a new one, or creating a hybrid of both. We will recommend the network installation that best meets your needs and is the most economical solution.