Help Desk

As any business owner knows, problems occur when you least expect them. Mentis Group offers a help desk that is available 24 hours a day, seven days a week. Our one number brings instant help to your employees, no matter what the IT problem is. The help desk can assist clients by remotely supporting their desktops or laptops immediately, at any time of day, thereby minimizing downtime and loss of production. In addition, Mentis Group help desk can also help your distributed workforce efficiently, providing support for your mobile users, frequent travelers or remote office workers.

Network Management

Network Management is a fundamental tool in maintaining a successful business. Mentis Group has the five key components for efficient network management. These include:

• Intuitive tools for remote monitoring of key network elements such as routers, firewalls, and servers
• Real time reporting of network and device status
• Compatibility for prediction analysis so potential issues are identified and illuminated before they become serious problems
• Historical and trend reports to help identify areas of future concern and to make informed decisions about future purchases
• Secure remote access to the server or computer for rapid and efficient diagnosis and resolution of technical issues