iPhones and your Exchange server
There currently are isolated problems in conjuction with iPhone users. If you send out an email and you also own/use an iPhone, potentially the message gets resent multiple times. We are investigating.
Taken from a iphone support page….
I have been having this problem myself when connected to a work exchange server. I have had 2 occasions where the same email has been sent over 8 times. Both times I had to remove all my email settings and add them again to get it to stop. I have the 8G 3G iPhone. I also support about 40 iPhone users in a law firm and 4 or 5 of them are having the same issue. They are connecting to a different exchange server.
We haven’t seen or heard of a resolution… it’s happening to us (Richard) so we assume it will be happening to our customers… Bruce also saw the same problem with message delivery from his daughter off of her iphone… he got an email from her 7 times over the course of a day. This is either an AT&T issue or an Iphone issue… just thought we all should know…
INFO FROM A AT&T USER…
“I’m having the same problem. Today my iphone sent 7 txt msgs to my friend…and later received duplicate txt several times. I contacted ATT and they blamed it on Apple. Then they push me to Apple and they said to contact ATT, but first try a hard reboot, by pushing both the buttons on the iphone and holding them down for 5 secs….then do a reset by accessing the menu in the iphone. Then do a restore on the iphone. If problems still exist contact ATT and tell them it’s their data plan and they should give you a credit…..”
Another from a apple forum still not answered by Apple….
“We have a handful of iPhone users connecting to our Exchange 2003 server. We have been experiencing a random issue where the iPhone users are sending a message but it is generating multiple e-mail messages.
When I look in Exchange message tracking, I only see the message being received once but expanding the Message ID dropdown I see that there are multiple X.400 message ID’s and one Exchange message ID.
Since the recipients are on the same Exchange server, I can see the message being delivered locally multiple times corresponding to the number of additional message ID’s.
There are multiple “SMTP Store Driver: Message Submitted from Store” and the subsequent local deliveries. They do not occur at the same time. On an example I looked at today, the initial message logged was received at 12:10 and delivered at 12:11, 12:25, 1:33, 8:06, 8:32, 8:44. I looked in application logs at those times and do not see any errors, just the logging of the Send As (event id 1032).
This is a frustration to our executive team that are using the iPhones. I’ve seen several discussions on this where people have surmised that it is poor signal causing the issue, and considering the random nature of the occurrences that may indeed be the case. However, I have yet to see a definitive root cause or explanation given from Apple.
Thank you for any further insight into this recurring issue.”
The link for above…
http://discussions.apple.com/thread.jspa?threadID=1986781&tstart=45
We’ll keep you posted…
Regards,
Richard