FAQs
Mentis Group is more than a help desk - we’re a strategic IT partner focused on security, process, and business alignment. Our Service Delivery Engine brings structure and accountability to every client relationship through defined roles, standards, and measurable results. It’s an approach that consistently reduces risk, improves performance, and drives growth for our clients.
That same focus on discipline and scalability has fueled our own success - earning Mentis Group recognition on the Inc. 5000 list of the fastest-growing private companies in America. It’s proof that we live by the same principles we deliver to our clients: building systems that scale, teams that perform, and partnerships that last.
Our clients choose Mentis because they’re ready for an IT partner that delivers results with strategy, maturity, and care - not just ticket resolution.
That same focus on discipline and scalability has fueled our own success - earning Mentis Group recognition on the Inc. 5000 list of the fastest-growing private companies in America. It’s proof that we live by the same principles we deliver to our clients: building systems that scale, teams that perform, and partnerships that last.
Our clients choose Mentis because they’re ready for an IT partner that delivers results with strategy, maturity, and care - not just ticket resolution.
A Managed IT partnership is proactive, strategic, and designed to help your business run more securely and efficiently every day. With Mentis Group, your IT systems are continuously monitored, maintained, and aligned to your business goals - not just repaired when something breaks. That means less downtime, fewer surprises, and greater peace of mind.
In a Managed IT model, Mentis acts as an extension of your team, providing 24/7 monitoring, patch management, and cybersecurity protections that prevent problems before they disrupt operations. Our process includes regular business reviews and technology roadmaps that keep your systems aligned with your growth, while predictable monthly pricing ensures stability and eliminates the spikes of hourly billing. Because our Service Delivery Engine is standardized and scalable, we deliver the same secure, consistent IT experience whether your business operates in Texas or across more than a dozen states nationwide.
By contrast, a traditional break/fix or pay-as-you-go IT model is reactive. You call for help only after something stops working - and each incident generates a new bill. While that may seem cost-effective at first, it often results in more downtime, recurring issues, and higher long-term costs. There’s no proactive maintenance, no cybersecurity oversight, and no strategic guidance to support business growth.
In short, Managed IT is about prevention, partnership, and long-term results. Break/fix is about reaction. Mentis Group helps businesses move beyond short-term fixes to achieve reliable, scalable, and secure technology outcomes that support their success today and as they grow nationwide.
In a Managed IT model, Mentis acts as an extension of your team, providing 24/7 monitoring, patch management, and cybersecurity protections that prevent problems before they disrupt operations. Our process includes regular business reviews and technology roadmaps that keep your systems aligned with your growth, while predictable monthly pricing ensures stability and eliminates the spikes of hourly billing. Because our Service Delivery Engine is standardized and scalable, we deliver the same secure, consistent IT experience whether your business operates in Texas or across more than a dozen states nationwide.
By contrast, a traditional break/fix or pay-as-you-go IT model is reactive. You call for help only after something stops working - and each incident generates a new bill. While that may seem cost-effective at first, it often results in more downtime, recurring issues, and higher long-term costs. There’s no proactive maintenance, no cybersecurity oversight, and no strategic guidance to support business growth.
In short, Managed IT is about prevention, partnership, and long-term results. Break/fix is about reaction. Mentis Group helps businesses move beyond short-term fixes to achieve reliable, scalable, and secure technology outcomes that support their success today and as they grow nationwide.
Absolutely. As businesses add offices or expand geographically, they need an IT partner that doesn’t become a bottleneck. Mentis Group’s infrastructure, tools, and processes are designed for multi-state scalability. Whether you’re operating in Texas today and opening sites in California or Illinois tomorrow, we deliver the same service standards, cybersecurity posture, and support experience at every location.
Mentis Group’s Managed IT Services are built on a security-first foundation that goes far beyond basic network protection. Every aspect of our Service Delivery Engine - from daily operations to long-term strategy - is designed to align with leading cybersecurity frameworks such as NIST, CIS, and emerging cyberinsurance requirements. Our goal is not only to prevent attacks, but to ensure your IT environment consistently meets the standards of your industry and regulatory landscape.
We apply best-of-breed security controls, layered defenses, and proven policies that address both technology and human risk. Our Technology Alignment Engineers audit more than 350 standards across every client environment, ensuring compliance gaps are identified and resolved before they become risks.
For industries like financial services, manufacturing, professional services, and other compliance-sensitive sectors, this approach provides measurable assurance. It helps our clients satisfy regulators, insurance providers, and internal governance requirements - while maintaining the uptime and reliability their operations demand.
With Mentis Group, security is not a product or an add-on...it’s the framework that supports every decision, process, and control we deliver. It’s how we help growing organizations stay secure, compliant, and confident as they scale.
We apply best-of-breed security controls, layered defenses, and proven policies that address both technology and human risk. Our Technology Alignment Engineers audit more than 350 standards across every client environment, ensuring compliance gaps are identified and resolved before they become risks.
For industries like financial services, manufacturing, professional services, and other compliance-sensitive sectors, this approach provides measurable assurance. It helps our clients satisfy regulators, insurance providers, and internal governance requirements - while maintaining the uptime and reliability their operations demand.
With Mentis Group, security is not a product or an add-on...it’s the framework that supports every decision, process, and control we deliver. It’s how we help growing organizations stay secure, compliant, and confident as they scale.
Cybersecurity is integrated into every part of our managed IT service - not an add-on. Our centralized services team and security operations center (SOC) continuously monitors patching, backups, endpoint protection, and email security, while our Technology Alignment Engineers routinely audits our clients for more than 350 cybersecurity, NIST, and best-practice standards for each client. We focus on prevention through alignment, not reaction after a breach.
Yes. Our Co-Managed IT Services are designed for organizations that already have internal IT resources but need additional expertise, bandwidth, or strategic direction. Mentis handles the proactive, centralized, and security-critical components, while your internal team focuses on end-user support and business initiatives. Together, we create a seamless, scalable IT partnership that strengthens your team’s capabilities without replacing them.
Mentis Group serves clients across diverse industries that depend on secure, reliable, and compliant technology. Our core experience includes construction and engineering, manufacturing, financial services, nonprofits, legal / law firms, and professional services. Each industry benefits from our standards-driven approach and proven ability to align IT with operational goals.
Our Service Desk operates with a metrics-driven process designed for rapid response. Most support requests are acknowledged within minutes and resolved by the first available engineer. For urgent issues, our escalation and notification systems ensure immediate attention. Because our documentation and monitoring systems are centralized, we can deliver consistent response times and service quality across all client locations, nationwide.
Most businesses come to Mentis Group when they’ve outgrown basic IT support and need a partner that can drive strategy, security, and scalability. Whether you’re hiring your 50th employee or opening new offices across states, you’ve reached the point where technology must be managed with process and foresight — not just ticket resolution.
That’s where we excel. Our role is to help maturing companies move from reactive IT to a proactive, secure, and scalable environment that enables growth.
That’s where we excel. Our role is to help maturing companies move from reactive IT to a proactive, secure, and scalable environment that enables growth.
Yes. Every Mentis client is partnered with a dedicated fractional Chief Information Officer (CIO) who ensures that technology decisions align with business goals. Through quarterly strategy meetings, technology roadmaps, and budget forecasting, we help clients make informed, long-term IT investments that support sustainable growth. Our role isn’t just to keep systems running - it’s to guide your technology so it becomes a measurable driver of business success.
Fully managed IT Services function as an outsourced technology department for your business. They would handle everything that an in-house IT department would normally manage. They typically offer a range of services including: strategic vCIO advisory services, best cybersecurity practices, data backup protection, disaster recovery planning, and helpdesk support.
Outsourcing IT is no longer just about saving money - it’s about gaining the structure, expertise, and security maturity your business needs to grow. For many organizations, especially those in financial services, manufacturing, and professional services, technology has become too critical and complex to manage reactively or part-time. Partnering with a Managed IT provider like Mentis Group gives your company access to dedicated experts, best-of-breed cybersecurity controls, and proven processes that align technology with your business goals.
Our security-first, process-driven model ensures that your systems are monitored, maintained, and continuously improved to prevent downtime and protect sensitive data. By outsourcing to Mentis, your internal resources can focus on innovation and growth while we manage the day-to-day operations, compliance requirements, and risk reduction behind the scenes.
The result is not less control — it’s more capability. With Mentis Group, you gain a strategic IT partner that helps your business scale confidently, securely, and efficiently.
Our security-first, process-driven model ensures that your systems are monitored, maintained, and continuously improved to prevent downtime and protect sensitive data. By outsourcing to Mentis, your internal resources can focus on innovation and growth while we manage the day-to-day operations, compliance requirements, and risk reduction behind the scenes.
The result is not less control — it’s more capability. With Mentis Group, you gain a strategic IT partner that helps your business scale confidently, securely, and efficiently.
Many organizations reach a point where technology becomes too complex and too critical to manage reactively. If your business depends on uptime, compliance, and cybersecurity to operate effectively, Managed IT Services turn technology from a liability into a strategic advantage.
With Mentis Group, Managed IT means more than outsourced support - it’s a proactive partnership focused on security, efficiency, and scalability. We continuously monitor and maintain your systems, align your technology roadmap with business goals, and implement controls that meet cybersecurity frameworks such as NIST and CIS. For companies in regulated industries like financial services and manufacturing, this approach ensures compliance while reducing risk and cost.
Simply put, Managed IT Services give you a predictable, secure foundation to grow...and Mentis Group provides the process, people, and partnership to make that foundation strong.
With Mentis Group, Managed IT means more than outsourced support - it’s a proactive partnership focused on security, efficiency, and scalability. We continuously monitor and maintain your systems, align your technology roadmap with business goals, and implement controls that meet cybersecurity frameworks such as NIST and CIS. For companies in regulated industries like financial services and manufacturing, this approach ensures compliance while reducing risk and cost.
Simply put, Managed IT Services give you a predictable, secure foundation to grow...and Mentis Group provides the process, people, and partnership to make that foundation strong.
Choosing the right Managed Service Provider is one of the most important technology decisions your business will make - especially as you scale and need a partner built on structure, security, and strategy. The best way to select an MSP is to look beyond response times and price, and instead evaluate how they’re organized to deliver results.
A mature MSP should be balanced toward prevention, not reaction. When evaluating providers, ask to see their organizational chart - specifically how many team members are assigned to reactive support compared to proactive or strategic roles. If most of their team is focused on responding to tickets, that’s a sign their clients experience frequent issues. In contrast, providers like Mentis Group invest heavily in proactive and alignment teams that identify and eliminate risks before they disrupt business operations.
The right MSP should also demonstrate a security-first approach, adhere to frameworks like NIST and CIS, and incorporate compliance and cyberinsurance readiness into daily operations. They should proactively review your technology roadmap, align IT strategy to business goals, and provide transparent reporting that proves progress.
At Mentis Group, our clients choose us because we’ve built our Service Delivery Engine around prevention, process, and partnership. It’s how we reduce reactive noise, increase uptime, and deliver measurable business results for clients across regulated industries such as financial services and manufacturing.
A mature MSP should be balanced toward prevention, not reaction. When evaluating providers, ask to see their organizational chart - specifically how many team members are assigned to reactive support compared to proactive or strategic roles. If most of their team is focused on responding to tickets, that’s a sign their clients experience frequent issues. In contrast, providers like Mentis Group invest heavily in proactive and alignment teams that identify and eliminate risks before they disrupt business operations.
The right MSP should also demonstrate a security-first approach, adhere to frameworks like NIST and CIS, and incorporate compliance and cyberinsurance readiness into daily operations. They should proactively review your technology roadmap, align IT strategy to business goals, and provide transparent reporting that proves progress.
At Mentis Group, our clients choose us because we’ve built our Service Delivery Engine around prevention, process, and partnership. It’s how we reduce reactive noise, increase uptime, and deliver measurable business results for clients across regulated industries such as financial services and manufacturing.
Mentis Group is headquartered in Dallas/Fort Worth but serves businesses with office locations across 14 + states and is built to support clients anywhere in the U.S. From single-site operations to multi-location enterprises, our national delivery model ensures consistent, secure IT and cybersecurity services no matter where you expand.
Nationwide managed IT services mean you work with one trusted provider - Mentis Group - to cover all your locations, across state lines. We handle service desk, cybersecurity, cloud/hybrid support, and project services under one roof, providing unified standards, centralized documentation, and consistent partner experience whether your users are in Dallas, Denver, or Atlanta.
During an adverse event, two issues are at play. The first is how to remain operational during a major disruption and the second is how to respond once the event is over so that your company can return to normal business operations. Continuing business operations during a disruptive event falls under a business continuity strategy and plan, which outlines a company’s critical functions, supplies,important records and employee contact information. The purpose of business continuity planning is to prevent any disruption in operations or to get them back upasap after being impacted by an event. This type of plan is logistically complex and typically includes input and involvement from a variety of different partners and vendors.
If business continuity is concerned with maintaining business functions during a disaster, then, disaster recovery is designed to quickly recover those functions aftera disaster. Typically, disaster recovery is a subset section under the overall umbrella of a business continuity plan. Disaster recovery is focused on maintaining regular data backups, installing power and internet redundancies to restore operations asap post disaster. Usually, it centers on the specific requirements the ITdepartment needs to get the business back up and running
If business continuity is concerned with maintaining business functions during a disaster, then, disaster recovery is designed to quickly recover those functions aftera disaster. Typically, disaster recovery is a subset section under the overall umbrella of a business continuity plan. Disaster recovery is focused on maintaining regular data backups, installing power and internet redundancies to restore operations asap post disaster. Usually, it centers on the specific requirements the ITdepartment needs to get the business back up and running
Yes - but at Mentis Group, cybersecurity isn’t an add-on...it’s built into everything we do. Our enhanced cybersecurity services are part of our security-first managed IT framework, aligning with leading standards such as NIST, CIS, and SOC2. We combine continuous monitoring, Security Operations Center (SOC), MDR, modern endpoint protection, vulnerability management, and data backup verification with policies and controls designed to meet cyberinsurance and industry compliance requirements.
For clients in sectors like financial services, manufacturing, and professional services, these measures go beyond traditional IT security - delivering measurable risk reduction, audit readiness, and peace of mind. Whether your goal is to meet regulatory compliance, lower your cyberinsurance premiums, or protect sensitive data, Mentis Group provides a structured, proactive cybersecurity approach that keeps your business resilient.
For clients in sectors like financial services, manufacturing, and professional services, these measures go beyond traditional IT security - delivering measurable risk reduction, audit readiness, and peace of mind. Whether your goal is to meet regulatory compliance, lower your cyberinsurance premiums, or protect sensitive data, Mentis Group provides a structured, proactive cybersecurity approach that keeps your business resilient.
Too much employee access. Mentis Group helps manage and automate permissions through proactive IT support and cybersecurity best practices.
By applying least privilege principles, reviewing permissions regularly, and partnering with Mentis Group for automated access management.