Co-Managed IT Support Plans
Internal IT teams across Dallas-Fort Worth, throughout Texas, and beyond are under pressure to do more with limited time and resources. Daily support requests, growing cybersecurity requirements, aging infrastructure, and rapidly changing technology often stretch IT staff thin – leaving little room for strategic planning or larger initiatives. As businesses scale and complexity increases, internal teams need support that strengthens their capacity without replacing the critical work they perform.
Mentis Group’s Co-Managed IT Support partners with your internal team to expand their capabilities, reduce risk, and provide structure through proactive alignment, cybersecurity oversight, and dedicated CIO guidance. Your staff retains control of day-to-day support, while Mentis delivers the tools, standards, escalations, and strategic leadership they need to succeed. Together, we create a reliable, secure, and scalable IT foundation that helps your team shine.
Already have an IT team? Our Co-Managed IT Support partners with your internal staff to add expertise, tools, and strategic support where you need it most.
Reviews and Testimonials from Local Businesses
Organizations across Dallas-Fort Worth choose Mentis Group for co-managed IT support because reliability, responsiveness, and trust matter. Our clients consistently highlight our proactive approach, clear communication, and ability to support their technology as a long-term strategic partner – not just a help desk provider.
Looking to boost your Managed IT support plan – or need a standalone solution? Explore these additional offerings:
Managed Cybersecurity Services
Strengthen your defense with advanced cybersecurity layers that protect against phishing, ransomware, and evolving digital threats – included seamlessly within your managed IT strategy.
Managed Cloud Services
Fully managed cloud solutions – private, public, or hybrid – powered by Microsoft Azure. Enable secure remote work, customize for your unique line-of-business apps, and scale your infrastructure with confidence.”
VoIP Services
Simplify communications with a modern, cloud-based phone system that’s flexible, affordable, and ready to grow with your business.
Ready for a true, managed IT support services partner?
Co-Managed IT Services FAQ
Co-managed IT supplements your internal IT staff with Mentis Group’s engineering resources, tools, security stack, automation platform, and strategic leadership. You maintain control of user-facing support, while Mentis handles the functions that typically overwhelm small internal teams - such as monitoring, patching, documentation, cybersecurity, lifecycle planning, automation, and escalations.
This model strengthens your team's capabilities and gives you enterprise-grade maturity without replacing your internal IT presence.
This model strengthens your team's capabilities and gives you enterprise-grade maturity without replacing your internal IT presence.
No. Co-managed IT is designed to empower, not replace, internal IT staff. Your internal resource remains the primary contact for end-user support and internal initiatives, while Mentis delivers the higher-level engineering, centralized services, cybersecurity, automation, and strategic planning required to keep your systems secure, stable, and aligned with business goals.
We partner with your IT team to create a smoother, more efficient technology operation.
We partner with your IT team to create a smoother, more efficient technology operation.
Most co-managed clients keep Level 1 support - day-to-day user requests, workstation fixes, and basic troubleshooting - in-house. Mentis handles the heavy lifting: escalations, infrastructure support, cybersecurity, backups, patching, monitoring, vendor management, automation, and strategic planning.
This division of responsibility reduces burnout for internal resources and improves service quality for the business.
This division of responsibility reduces burnout for internal resources and improves service quality for the business.
When your internal IT staff member is on PTO, unavailable, or pulled into business-critical initiatives, Mentis Group provides full support coverage. This continuity is built directly into our Co-Managed IT agreements.
Our Service Desk, Centralized Services, and engineering teams step in to handle all end-user support, escalations, and operational tasks, ensuring there is no downtime, no service gaps, and no added stress on your internal team.
Our Service Desk, Centralized Services, and engineering teams step in to handle all end-user support, escalations, and operational tasks, ensuring there is no downtime, no service gaps, and no added stress on your internal team.
Yes. Co-managed IT is inherently scalable. As your internal team and your business expand, Mentis Group augments your capabilities with deeper engineering expertise, robust automation, advanced cybersecurity, and vCIO strategic leadership.
Our largest co-managed client supports more than 800 computer users, and our Service Delivery Engine ensures structure, documentation, and consistency across environments of any size - from 50 users to several hundred.
Our largest co-managed client supports more than 800 computer users, and our Service Delivery Engine ensures structure, documentation, and consistency across environments of any size - from 50 users to several hundred.
Through our Service Delivery Engine, we deliver standards alignment, technical audits, automated monitoring, detailed documentation, and strategic planning. This ensures your internal IT resource always has clarity on system health, lifecycle status, risk areas, and long-term planning.
The result: fewer surprises, less firefighting, and more time for your internal IT team to focus on impactful business initiatives.
The result: fewer surprises, less firefighting, and more time for your internal IT team to focus on impactful business initiatives.
Escalations follow a structured and predictable process. Your internal IT resource submits an escalated issue, and our engineers - supported by Centralized Services and automated monitoring data - resolve the problem efficiently based on severity.
Critical issues receive rapid attention, typically within 15 minutes for high-severity incidents, ensuring business continuity.
Critical issues receive rapid attention, typically within 15 minutes for high-severity incidents, ensuring business continuity.
Yes. Cybersecurity is fully integrated into our co-managed model. Mentis manages endpoint protection, SOC monitoring, MFA enforcement, identity governance, email security, vulnerability management, and alignment to frameworks such as NIST and CIS.
Your internal IT resource is not left to manage cybersecurity independently - Mentis delivers the security maturity required to protect the organization.
Your internal IT resource is not left to manage cybersecurity independently - Mentis delivers the security maturity required to protect the organization.
Co-managed clients gain access to Mentis Group’s enterprise-grade platforms including ticketing, monitoring, automation (RPA), backup verification, patching systems, documentation tools, security stack, and reporting dashboards.
These tools multiply the effectiveness of your internal team without requiring additional headcount or licensing complexity.
These tools multiply the effectiveness of your internal team without requiring additional headcount or licensing complexity.
Co-managed IT is ideal for organizations that have an internal IT presence but lack the bandwidth, depth, or process maturity to manage everything alone. Companies experiencing rapid growth, increased cybersecurity requirements, multi-site expansion, or internal resource overload benefit significantly.
Most co-managed clients range from 50 users into the hundreds - and in some cases 800+ users - depending on their internal structure and needs.
Most co-managed clients range from 50 users into the hundreds - and in some cases 800+ users - depending on their internal structure and needs.