Managed IT Services Frequently Asked Questions

Fully managed IT Services function as an outsourced technology department for your business. They would handle everything that an in-house IT department would normally manage. They typically offer a range of services including: strategic vCIO advisory services, best cybersecurity practices, data backup protection, disaster recovery planning, and helpdesk support.
MSP stands for managed service provider. MSPs operate as outsource IT departments that typically offer fully managed and co-managed IT Services plans to businesses everywhere.
A co-managed plan is essentially a way to augment existing internal IT staff. What often happens is that the internal IT staff members is unable to address and cover every component of your technology or they don’t have enough bandwidth to do it all. In this situation, a co-managed plan is ideal because it allows companies to fill in any existing technology gaps. It can free your internal resource to focus on their areas of expertise by shifting other tasks and support needs to the MSP.
There are many benefits to outsourcing your IT Services. First of all, it saves you time since you no longer have to troubleshoot your IT issues alone and you don’t have another staff to manage or train. By outsourcing your IT, the MSP will manage themselves and then provide you with regular meetings and reporting to keep you up to date on their work and your changing technology needs.

Outsourcing your IT will also save you money in the long run. You’ll have a whole team of experts at your disposal rather than one full time IT staff person. You’ll get more knowledge for your money since MSPs are truly experts in the field of technology. They are constantly keeping pace with industry and cybersecurity developments and research. This means they’ll always bring the latest learnings as well as best practices to your technology.

Lastly MSPs offer a comprehensive set of services, which will improve your IT posture and enhance your security posture via standardized processes, operational efficiencies, and improved responsiveness
Staying on top of the increasing frequency and of releases, cyber threats, and aging hardware can be overwhelming and exhausting. Businesses need help protecting their data, adapting to new technologies and remaining vigilant of all security threats. This is where investing in MSP services can really help companies address real time needs. MSPs can also help strategically leverage technology to meet business objectives by increasing efficiency, improving dependability, enhancing security and compliance, granting advanced access to emerging technologies and offering predictable pricing. Afterall, technology is more than an expense. It’s an investment that will help your company thrive.
When it comes to IT business support, there are two leading models, which are managed IT Services and a fee-for-service model. In the managed IT Services model, they look at your technology infrastructure and systems holistically, meaning they look the entire picture. Their focus is on updating, maintaining, monitoring, securing and support your IT systems. Over time this model leads to fewer IT issues and greater cybersecurity. In a fee-for-service model, your vendor only fixes problems, which means something needs to break before they’ll touch it. This creates a reactive technology environment that is unstable and unpredictable and can lead to chronic IT issues.
Get a list of their services and plan offerings. This will help you compare with other MSPs. Review their website for testimonials and case studies to see how they’ve benefited their clients. And be sure to check out what industries they tend to specialize in. It’s extremely helpful to work with an MSP that is already familiar with your particular Line-of-Business (LOB) application(s). Once you’ve looked at a few different MSP websites and gathered this information, your next step will be to sign up for a technology assessment with one of your top MSP contenders. Typically, these are paid one-time services that reviews and analyzes your infrastructure, networks, cloud environments, cybersecurity and other technology components. It’sa deep-dive into your technology systems that will identify existing gaps, improvement areas, technology usage and overall IT posture. This is important information to have so that you can decide your IT budget spend and timeline for improvements will be. Getting an assessment will also give you time with the MSP you’re considering partnering with so you’ll know if it would be a good fit or not.
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During an adverse event, two issues are at play. The first is how to remain operational during a major disruption and the second is how to respond once the event is over so that your company can return to normal business operations. Continuing business operations during a disruptive event falls under a business continuity strategy and plan, which outlines a company’s critical functions, supplies,important records and employee contact information. The purpose of business continuity planning is to prevent any disruption in operations or to get them back upasap after being impacted by an event. This type of plan is logistically complex and typically includes input and involvement from a variety of different partners and vendors.

If business continuity is concerned with maintaining business functions during a disaster, then, disaster recovery is designed to quickly recover those functions aftera disaster. Typically, disaster recovery is a subset section under the overall umbrella of a business continuity plan. Disaster recovery is focused on maintaining regular data backups, installing power and internet redundancies to restore operations asap post disaster. Usually, it centers on the specific requirements the ITdepartment needs to get the business back up and running
Yes, we do. As the cyber threat landscape continues to evolve, more innovative and robust tools are needed to keep you safe. Learn more about this cybersecurity offering here or by contacting us here.
Yes, we do. Please learn more about this offering, here or by contacting us here.

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