Support Center

Our biggest priority is your company’s success.

Together, we’ll transform your technology to get you there.

Let Us Help You

Select your best way to connect with us below.

Call Us

 Please call 214-691-7800 (option 2)

Email

Email us at support@mentis-group.com

Support Session

Start a support session.

Call Us

Please call 214-691-7800 (option 2)

Email

Please include the following questions in your email:

Full Name, Company and Company Email Address (if sending from a personal email address) What is your issue?

When did the issue start?

Are you the only one experiencing the issue? If not, who else?

What is your issue?

Any recent known changes to your machine?

Best contact phone number?

Email

Please include the following questions in your email to .

 

  • Full Name, Company and Company Email Address
  • When did the issue start?
  • Are you the only one experiencing the issue? If not, who else?
  • What is your issue?
  • Any recent known changes to your machine?
  • Best contact phone number?

Start a Support Session

In order to best serve you, we’ll need to login into your device using remote support software. Please follow the three steps below:

Please download the software client that corresponds to your device.

Once the remote client application is downloaded, please click the icon to launch it.

Please give our support team member the 9-digit session code to start your remote support session.

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