Fully Managed IT Support
Businesses across Dallas-Fort Worth, throughout Texas, and beyond rely on secure, reliable technology to operate, serve clients, and scale. Yet many organizations struggle with recurring downtime, aging systems, cybersecurity risks, and IT decisions made without clear strategy. As teams become more distributed and technology grows more complex, your business needs an IT foundation that reduces risk, improves performance, and supports long-term growth.
Mentis Group delivers fully managed IT support designed for organizations that expect more than basic help desk service. Through proactive alignment, built-in cybersecurity, and strategic CIO guidance, we standardize your environment, strengthen your security posture, and ensure your systems operate the way your business needs them to. With Mentis, you gain a dedicated IT partner committed to stability, clarity, and measurable business results.
We go beyond break-fix IT – delivering proactive, security-first solutions that align technology with your business goals.
Reviews and Testimonials from Local Businesses
Organizations across Dallas-Fort Worth choose Mentis Group for managed IT support because reliability, responsiveness, and trust matter. Our clients consistently highlight our proactive approach, clear communication, and ability to support their technology as a long-term strategic partner – not just a help desk provider.
Our Proven Six-Step Process Driven Approach Gets You Results Over And Over Again
Identify
We start by getting to know your business - not just your technology. Our team learns how your operations, goals, and current systems connect so we can uncover where technology is helping and where it’s holding you back.
Assess
Next, we conduct a detailed assessment of your technology environment to identify risks, recurring issues, and opportunities for better alignment. By uncovering the root causes of inefficiencies, we help you move from reactive firefighting to proactive management.
Plan
We create a strategic IT roadmap that connects technology investments to your business objectives, risk tolerance, and growth goals. This living plan keeps your technology aligned with your business, ensuring every dollar spent drives real value.
Implement
Once the roadmap is approved, our experts put it into action. From system upgrades and cybersecurity hardening to network optimization, we execute with precision and minimal disruption - delivering results that make your business stronger and more secure.
Support
Our service delivery engine powers proactive support for your business. Whether you need fully managed or co-managed IT, we provide 24/7 monitoring, responsive help desk support, and vendor management - so your team stays focused on what matters most.
Optimize
Technology and business needs evolve - and we evolve with you. Mentis continually reviews performance, strengthens security, and fine-tunes your roadmap to keep your IT environment aligned, efficient, and ready for growth.
Do you already have in-house IT resources, but they’re spread too thin?
Check-out our Co-Managed IT Services.
Looking to boost your Managed IT support plan – or need a standalone solution? Explore these additional offerings:
Managed Cybersecurity Services
Strengthen your defense with advanced cybersecurity layers that protect against phishing, ransomware, and evolving digital threats – included seamlessly within your managed IT strategy.
Managed Cloud Services
Fully managed cloud solutions – private, public, or hybrid – powered by Microsoft Azure. Enable secure remote work, customize for your unique line-of-business apps, and scale your infrastructure with confidence.
VoIP Services
Add VoIP to your IT plan and you'll receive an affordable, internet-based phone system that scales and travels well.
The 6 Things Your Current IT Provider Is Getting Wrong About Cybersecurity
It's time we all got real about cybersecurity. Your business is at high risk for a damaging cyber-event, now more than ever before.
Ready for a true, managed IT support partner and an exceptional client experience?
Managed IT Services FAQ
Fully Managed IT includes end-to-end IT operations: 24/7 monitoring, helpdesk support, patching, asset management, cybersecurity protections, identity security, cloud management, firewall management, backup and disaster recovery, lifecycle planning, vendor coordination, user onboarding/offboarding, and full technology documentation.
Our Service Delivery Engine ensures your systems remain aligned to more than 350 technical and security standards, creating consistent, predictable, secure IT outcomes.
Our Service Delivery Engine ensures your systems remain aligned to more than 350 technical and security standards, creating consistent, predictable, secure IT outcomes.
Cybersecurity is built into the foundation of our Managed IT program — not treated as an add-on. We apply controls aligned to NIST and CIS frameworks, including MFA enforcement, endpoint protection, identity governance, secure configurations, patch compliance, backup verification, email filtering, firewall best practices, and permission reviews.
For organizations needing deeper protections like SOC, MDR, SIEM, or advanced threat hunting, we offer an Enhanced Cybersecurity program.
For organizations needing deeper protections like SOC, MDR, SIEM, or advanced threat hunting, we offer an Enhanced Cybersecurity program.
We help clients prepare for and maintain cyber insurance compliance by implementing required technical controls (MFA, EDR, encryption, logging, backups, privileged access, patching, etc.).
We also assist with annual questionnaires, control validation, remediation planning, and insurer audits — ensuring your environment meets and maintains eligibility standards.
We also assist with annual questionnaires, control validation, remediation planning, and insurer audits — ensuring your environment meets and maintains eligibility standards.
Technology Alignment Engineers (TAEs) perform recurring audits of your environment using a standards-based framework of more than 350 controls. They identify misconfigurations, vulnerabilities, risks, and operational gaps before they impact your business.
This proactive alignment work is one of the key reasons Mentis clients experience fewer outages, fewer security incidents, and more stable IT performance.
This proactive alignment work is one of the key reasons Mentis clients experience fewer outages, fewer security incidents, and more stable IT performance.
Backups and disaster recovery are continuously monitored, tested, and verified. We ensure backups follow best practices for retention, immutability, encryption, and geographic redundancy.
DR plans are reviewed during strategic sessions to ensure recovery time (RTO) and recovery point (RPO) meet your business requirements.
DR plans are reviewed during strategic sessions to ensure recovery time (RTO) and recovery point (RPO) meet your business requirements.
Every Managed IT client receives a dedicated vCIO who leads quarterly business reviews, technology budgeting, long-term planning, cybersecurity strategy, lifecycle forecasting, and alignment to business goals.
This ensures technology decisions are made proactively — not reactively — and that IT becomes a driver of growth rather than a cost center.
This ensures technology decisions are made proactively — not reactively — and that IT becomes a driver of growth rather than a cost center.
Recurring alignment audits, proactive monitoring, lifecycle planning, patch compliance, automation, configuration hardening, and standards enforcement reduce the conditions that lead to outages.
Instead of reacting to issues, we eliminate their root causes — improving reliability and reducing business disruption.
Instead of reacting to issues, we eliminate their root causes — improving reliability and reducing business disruption.
Yes. We support clients with locations across Texas and nationwide, currently with client locations in over 14 states. Our model ensures consistent service, security controls, documentation, policies, and monitoring whether your team is onsite, hybrid, remote, or distributed across multiple states.
This is especially valuable for companies expanding rapidly or managing multiple offices.
This is especially valuable for companies expanding rapidly or managing multiple offices.
Onboarding is designed so that Mentis performs nearly all of the heavy lifting, minimizing disruption and keeping the process simple for your team. We handle documentation collection, security baselining, alignment audits, patch and policy enforcement, identity hardening, vendor coordination, asset discovery, backup validation, and stabilization activities.
Our onboarding process is intentionally engineered for ease — your team provides information, and Mentis does the rest. The goal is to bring every new client up to Mentis standards quickly so reliability, security, and performance improve within weeks, not months.
Our onboarding process is intentionally engineered for ease — your team provides information, and Mentis does the rest. The goal is to bring every new client up to Mentis standards quickly so reliability, security, and performance improve within weeks, not months.
Mentis Group is more than a help desk — we’re a strategic IT partner focused on security, process, and business alignment. Our Service Delivery Engine brings structure and accountability to every client relationship through defined roles, technical standards, and measurable results. This disciplined approach consistently reduces risk, improves performance, and drives long-term growth for our clients.
That same commitment to maturity and scalability has fueled our own success. Mentis Group has been recognized on the Inc. 5000 list of the fastest-growing private companies in America — proof that we live by the same principles we deliver to our clients: building systems that scale, teams that perform, and partnerships that last.
Our people are central to this mission. We hire selectively, with a strong focus on core values, character, and expertise. The result is an exceptional team with long tenure and very low turnover — something clients consistently cite as a major differentiator. They enjoy continuity, deep familiarity with their environment, and a partner they know and trust year after year.
Clients choose Mentis because they’re ready for an IT partner that delivers results with strategy, maturity, and care — not just ticket resolution or reactive support.
That same commitment to maturity and scalability has fueled our own success. Mentis Group has been recognized on the Inc. 5000 list of the fastest-growing private companies in America — proof that we live by the same principles we deliver to our clients: building systems that scale, teams that perform, and partnerships that last.
Our people are central to this mission. We hire selectively, with a strong focus on core values, character, and expertise. The result is an exceptional team with long tenure and very low turnover — something clients consistently cite as a major differentiator. They enjoy continuity, deep familiarity with their environment, and a partner they know and trust year after year.
Clients choose Mentis because they’re ready for an IT partner that delivers results with strategy, maturity, and care — not just ticket resolution or reactive support.