Our Process
Most MSPs focus on reacting to issues. The Mentis Process is different. For growing businesses in Dallas–Fort Worth, across Texas, and beyond, Mentis Group delivers a disciplined, people-first IT operating model built on partnership, proactive security, and strategic leadership. We eliminate technology friction, strengthen your security posture, support compliance and cyber-insurance requirements, and improve day-to-day productivity for your entire organization. With dedicated role-based teams and CIO leadership at the center of your operating model, we help small and mid-sized companies build the stable, secure IT foundation they need to operate, grow, and scale with confidence.
Mentis is different because our operating system elevates your business, not just your IT
Our Proven Six-Step IT Operating Model Delivers Consistent, Predictable Results
Behind the Mentis Process is a structured, six-step operating model that we apply consistently for every client.
It’s how we reduce noise, strengthen security, support compliance, and give your business a more stable, predictable IT experience.
Identify
We learn your business first—how your teams work, where friction exists, and which gaps impact operations, security, and scalability.
Assess
We evaluate your environment against best-practice standards to uncover risk, misconfigurations, vulnerabilities, and recurring issues.
Plan
Your CIO builds a clear 12–36 month roadmap aligned to your goals—covering improvements, lifecycle needs, security priorities, and scalability.
Implement
We execute upgrades and improvements with structure and discipline, following documented standards that ensure stability and performance.
Support
We provide responsive, people-first support—resolving issues quickly while reducing repeat problems and improving the user experience.
Optimize
We continuously refine your environment through alignment reviews, audits, and strategic updates—keeping IT secure, efficient, and growth-ready.
What Sets Mentis Apart - A Higher Standard Than Reactive MSPs Can Deliver
Most MSPs run on tickets. Mentis runs on a disciplined IT operating system designed to improve how your business works every day. Our structure, standards, and people enable outcomes reactive IT providers simply cannot match - including a stronger security posture, reduced compliance exposure, and better cyber-insurance readiness.
Dedicated Roles Instead of Generalists
Reactive MSPs rely on a few techs to juggle everything. Mentis uses specialists in clearly defined roles - each accountable for a specific part of your IT operation, your security posture, and your compliance obligations.
- Technology Alignment - removes risk, misconfigurations, and compliance gaps.
- Centralized Services - maintains standards, security controls, patching, and automation.
- Service Desk - responsive, people-first user support.
- Professional Services - disciplined project execution based on proven change-control principles.
- CIO Leadership - long-term planning, business alignment, cyber-insurance readiness, and compliance strategy.
Proactive Standards That Prevent Issues
Reactive MSPs wait for problems. Our proactive alignment process finds and fixes risks before they affect your team - reducing ticket noise, downtime, and user frustration.
Every alignment cycle includes security hardening, vulnerability identification, backup & recovery verification, compliance-driven configuration reviews, and cyber-insurance control alignment. This creates a more stable, resilient environment than a reactive provider can deliver.
Strategic CIO Leadership at the Center of Your IT Operating Model
Support alone won’t move your business forward. Your Mentis CIO builds your roadmap, technology lifecycle plan, forecasts, risk posture, cyber-insurance readiness, and long-term technology strategy — ensuring IT supports your growth, operations, and compliance needs.
People-First Culture and Long-Term Team Stability
We hire differently and invest heavily in culture. You get a team that stays, learns your environment, protects your business, and delivers consistent results — not a rotating helpdesk. Long-term stability means deeper knowledge, fewer mistakes, better security oversight, and a true partnership you can count on.